I bought this frame for my mom as a birthday gift, I just knew that she would love it! She did, but was saddened that it arrived broken I thought it was going to be difficult to get a replacement being that we lived in different states miles apart. I called customer service and spoke to Karl he was very pleasant to work with regarding a replacement which was shipped out in a few days. I am pleased with my purchase and the simplicity of dealing with returns, mom now has a frame that she can display her favorite pictures and she loves it!