To be honest, I was a bit hesitant to order a Factory Refurbished sewing machine thinking it would be a headache and would have to repair it alot....but I was soooo wrong! It looks brand new the packaging was just like if it was on a store self brand new!...and so far no problems, and for *** , Im amazed of all the features this sewing machine has. I would say this is the best sewing machine I've ever owned :)