timing was off, and there were multiple errors from there when using the embroidery part. over one year of trying to use it and finally sent it in because i had purchased the 2 yr platinum protection plan and they realized that this is not normal, nor was it user error. i was told it would be back to me in seven to ten business days. i have been jacked around for over a month and was finally notified that overstock/asurion LOST my sewing machine. they can not locate it and i continue to sit and wait while my "to sew" pile grows. i fully believe that i will never get my machine back, and will only get a "credit" that will not be enough to purchase a new (even a new refurbished) machine. spend a little more and buy somewhere else, and if you love to embroider, buy the pe770 or higher. se425 only has a 4x4 hoop size and it can be difficult to fit what you need into that small of a space. BUYER BEWARE.