I bought this machine because of several reasons. One: The name Brother is pretty much known for quality at an affordable price. Two: It was refurbished and in my experience oft times it is as good as new and actually better as it has been inspected even more closely {in my experience} for any faults. Three: The price. As a factory refurbished it is much cheaper in price and I am not one to quibble over a taped box, a slightly damaged box, etc. However, any literature, etc should be included. Four: The BIG CLINCHER for me-free shipping. Though not a super heavy sewing machine it still has weight which with postage these days isn't cheap. I own a PFAFF and enjoy sewing and bought this for my granddaughter as an intro to sewing and she has been on it almost everyday since her eleventh birthday 10/22/2016. The Brother JX2517 is an excellent, sturdy, reliable machine and I highly recommend it to others who are looking for precisely those qualities. Never be afraid to buy factory refurbished or this machine. I am exceptionally pleased with this purchase. Oh, by the way, it was delivered really fast.